Business License: No 0103015209
Issued by The Planning and Investment Department of Hanoi City.
International Tour Operator License: 0675 / TCDL-GP LHQT
Issued by Vietnam National Administration of Tourism
Routes Vietnam is a traveling agent established in Vietnam. We are partners of the Vietnamese traveling agent Viet Vision Travel. All the payments will be realized with the account of our Vietnamese partner Viet Vision Travel & Trading JSC.,
You can deposit the full payment of the trip, or deposit 30% the value of the trip to have everything reserved. It’s recommended to make this deposit at least one month before the arriving day to Vietnam..
The rest of the payment can be made at once in Vietnam at our offices in Hanoi or Ho Chi Minh
Mean of payment:
The information of the current account of Viet Vision Travel & Trading JSC., to realize the transfer is:
Account name: Viet Vision Travel and Trading Joint Stock Company
USD Account number : 048 840 060 001 042
VIETNAM INTERNATIONAL COMMERCIAL JOINT STOCK BANK VIBANK
We will keep you informed once the deposit has been done and have your reservation guaranteed
The cancellation penalty varies depending on the date and times the cancellation in which the cancellation notification is received by our offices
About the cancellation policy mentioned it’s referred only to the loss of the deposit, as the full payment is only realized once you’re in Vietnam.
- > 60 days: the traveler will lose 50% of the realized deposit.
- < 60 days: If the traveler cancels the trip in a period less than 60 days, the entire deposit will be charged.
We recommend you to have prepared a travel insurance before-hand to cover these eventualities. Once the trip is realized, there’d be no refund, without reasonable causes arising.
Viet Vision Travel has the right to modify the itinerary, as well as the services if there’re reasonable reasons like floods, typhoons, orders of the authorities related to the entrance permit of the visiting zones, flight cancellations or train services, etc. In these cases, Viet Vision Travel will replace the cancelled services which we offered with similar services if possible and if the substituted services are to be inferior to the previously offered ones, Viet Vision Travel will return the difference. On the other hand, if the available services are more expensive, the traveler has the option to pay the difference or cancel the rest of the trip and receive the refund of unused services.
Viet Vision Travel will undertake the obligation to facilitate its travelers, the totality of the contracted services with the prescribed characteristics and conditions. Viet Vision Travel takes no responsibility for personal injury, road accidents, diseases and stolen property.
It’s recommended that the travelers obtain travel insurance before the arrival to the country to cover these eventualities.
Viet Vision Travel has the right to terminate the contract in case of offensive behavior and conduct to the rest of the travelers or himself, or to other travelers. In this case, the company will apply the cancellation policy relevant paragraph of "Cancellation Policy". If the conduct of the traveler result in the damage of the accommodation, the transportation or the sites included in the trip, the traveler will be held responsible and to pay the compensation cost, including legal costs made against the Company by third parties.
Main Office Address: No 31 Van Mieu street, Dong Da district, Hanoi, VietnamMobile: +84- 126 4972 149 (from outside of Vietnam)
Mobile: 012 6497 2149 (in Vietnam)
Office Tel: +84 4 3556 1146 // 3556 1172 - Ext: 402